Casino Management

Major Description

Students who desire employment in casino operations and management will find their career answers in this program. Individuals already employed in casino positions will expand their career opportunities with the comprehensive curriculum. Casino industry growth indicates a rising revenue dependency on traditional lodging revenue such as rooms, food/beverage, etc., in addition to casino gaming revenue. The increasing blend of casino and lodging results in an increased number of casino hotels and resorts that require employees skilled in traditional hotel services in addition to casino operations. The Casino Operations and Management program provides students with the necessary skills with a focus on interpersonal and customer service skills to provide guest satisfaction at every level of the casino property environment.

Who Should Participate in This Program?

The diversity and growth of this industry makes casino operations and management the ideal field of study for students of all ages and life experiences. If you find the fulfillment of guest expectations in the casino and hotel environments to be stimulating and rewarding, this is the career path for you.

Nature of Work

The growing business of casinos offers positions in a variety of property segments, including casinos, hotels and resorts, race tracks, and more. Just as varied are the types of positions available in the industry. Positions include:

  • Casino operations staff members who service games, perform security and purchasing, as well as marketing staff who are responsible for public relations and market research.
  • Group sales staff members who bring events and conventions to the casino property by applying sales and marketing skills. Sales members often specialize in one or more customer segments, promoting the venue's benefits to meet segment needs.
  • Convention service staff members who manage and implement meeting logistics and assist meeting planners to bring their vision to life within the casino property.
Career Opportunities

The U.S. Bureau of Labor Statistics cites that growth of the casino industry will continue to rise higher than the national average through the year 2014. Casino properties are as diverse as the available employment opportunities. Gaming-related positions range from median pay of $8.60 per hour for cashiers up to $46,820 for gaming managers. Starting salary for individuals new to the lodging and group side of the casino industry, ranges from $30,000 to $34,000. Salary estimates and projections vary based upon the organization, geographic location and employment position.

Program Delivery

In the classroom or online, courses are delivered in a hands-on workshop environment using case studies and group projects to provide students with a practical and dynamic learning experience. Technical courses are offered in a weekend college format, online, or a blend of both formats. Full- or part-time starts are available in Fall or Spring semester. Technical classroom courses in this program are offered at DCTC's Apple Valley site.

Student Outcomes
  1. Graduates new to the casino industry will be prepared for employment in a variety of areas of the industry.
  2. Individuals already employed in casino positions will expand their career opportunities and be prepared to successfully achieve their goals in this complex and rapidly growing field.
  3. Program graduates will learn to offer premier services in a variety of casino business models.
Faculty
Rosealee M. Lee, CAE, CICM 651.423.8604 rosealee.lee@dctc.edu BIO
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